| USE WELCOME10 AT CHECKOUT FOR 10% OFF YOUR FIRST ORDER | AFTERPAY AVAILABLE |
| USE WELCOME10 AT CHECKOUT FOR 10% OFF YOUR FIRST ORDER | AFTERPAY AVAILABLE |

FAQS

 

WHAT IF THERE ARE ITEMS MISSING OR INCORRECT PRODUCTS WHEN I RECEIVE MY ORDER?

For missing or wrongly shipped items, please contact us at valleycandlestas@gmail.com.

 

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase.

 

I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?

You may contact us via valleycandlestas@gmail.com to request for change. We may not be able to change your item if too much time has passed or if items have already been sent off.

 

HOW DO I ADD ITEMS TO MY CART?

To add items to your cart:

  1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.
  2. Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

 

HOW DO I VIEW WHAT’S IN MY SHOPPING CART?

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

 

HOW DO I REMOVE ITEMS FROM MY CART?

First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” link to the bottom of the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.

 

HOW DO I CHANGE THE QUANTITY OF A PARTICULAR ITEM IN MY CART?

First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.

 

WHAT ARE THE RECOMMENDED BROWSERS FOR THIS SITE?

Google Chrome, Safari, Firefox, Internet Explorer.

 

WHAT ARE YOUR PAYMENT OPTIONS?

We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal, Afterpay and Apple Pay.

 

HOW DO I MAKE PAYMENTS USING PAYPAL?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

 

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

All orders are shipped from our warehouse within 1-5 business days of the order being placed. Shipment will arrive in between 1-7 business days after the shipment date, depending on the availability of the carrier provider and location.  We do apologise that shipment delay may occur.

 

HOW CAN I TRACK MY ORDER?

A tracking number will be provided to you in your Shipping Confirmation email. 

 

WHAT ARE YOUR SHIPPING RATES?

We have a fixed shipping rate of $8.99 Australia wide, $16.99 for express post.

 

WHICH COUNTRIES DO YOU SHIP TO?

Currently, we only ship within Australia. We're hoping to add more countries in the future. Updates always listed on our Instagram @valleycandlestas.

 

HOW CAN I CHANGE MY SHIPPING ADDRESS?

You may contact us via valleycandlestas@gmail.com  to request for such changes. We may not be able to change address once item has been processed.

 

CAN I DELIVER TO ANOTHER ADDRESS, OTHER THAN MY CARD BILLING ADDRESS?

Yes, it is possible.

 

HOW IS MY ORDER SHIPPED?

Orders are shipped during regular business days, excluding holidays and weekends.

 

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Please refer to our Return Policy relating to returns.

 

HOW TO RETURN YOUR ITEM?

You may contact us at  valleycandlestas@gmail.com. for more information.

 

IS ORDERING ONLINE SECURE?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

 

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.